We download and pack orders daily. However, packages are only taken to the post office Monday through Thursday. This is to prevent your products from sitting in a hot postal truck and potentially melting over the weekend.
During checkout, you'll have the option of using the coupon code 40FREESHIP to select free economy shipping. This means that your items ship at no cost to you, but I'll use the cheapest option available, which may cause your shipment to take several days to arrive. The option for using First Class (for packages under 13 ounces) or Priority is always available, if you're not wanting to wait.
If you fail to use the free shipping coupon during checkout, I can't go back and change that after checkout.
Cancellations may be requested within 4 hours of your order, by using the contact form and including your order number. However, we can not guarantee that a cancellation can be performed, because sometimes we process and ship items almost immediately after an order notification arrives.
We do not accept returns unless an item has arrived damaged. In order to process a refund, photos are required, of both the product and packaging. This is because the USPS requires photos for insurance claims. If a return is warranted, we ask that you return the items within 7 days. Items returned without prior authorization will not be acknowledged.
If a package is refused by the recipient, we will refund only the original purchase price minus our shipping cost, even if the free shipping code was used. In addition, a 15% restocking fee will be retained.
We do not refund for buyer's remorse!